Zelle^® and FAQs

You can send, request, or receive money with Zelle^®. To get started, log into the Webster Bank Mobile app or online banking and select "Send Money with Zelle^®".

To send money using Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle^®. Money is available to your recipient in minutes if they are already enrolled with Zelle^®.

To request money using Zelle^®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”. If the person you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle^®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your Webster Bank account, typically within minutes.

If someone sent you money with Zelle^® and you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Webster Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your Webster Bank account to another person’s bank account within minutes¹, Zelle^® should only be used to send money to friends, family and others you trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Neither Webster Bank nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you send money to someone who isn’t enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes¹.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give Webster Bank’s Client Services a call toll-free at 800.325.2424 or get in touch through our “Contact Us” page.

Yes! They will receive a notification via email or text message.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes¹.

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select "Webster Bank"
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

In order to use Zelle^®, the sender and recipient’s bank accounts must be based in the U.S.

Zelle^® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our client support team at 800.325.2424 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle^® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our client support team at 800.325.2424 so we can help you.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our Client Services and ask them to update your email address or U.S. mobile phone number at Webster Bank so you can use it for Zelle^®.

Once Client Services moves your email address or U.S. mobile phone number, it will be connected to your Webster Bank account so you can start sending and receiving money with Zelle^® through the Webster Bank personal mobile banking app and online banking. Please call Webster Bank’s Client Services toll-free at 800.325.2424 for help.

Zelle^® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.

To Send Money:

When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

• Navigate to “Send Money with Zelle^®” from the menu (three bars in the upper left corner) in the Webster Bank Mobile App, tap on “Send,” then tap on the QR Code icon displayed at the top of the “Select Recipient” screen.
• Your phone’s camera will open. To send money using a Zelle^® QR Code, you simply point your camera at the recipient’s Zelle^® QR Code, enter the amount, tap on “Send,” and the money is on the way!

To Receive Money:

• To receive money, you can locate your own Zelle^® QR Code by tapping on the “My Code” tab.
• From there you can view your QR Code and use the print and share icons to text, email or print your Zelle^® QR Code.
• To request money by sharing your Zelle^® QR Code, select “Request” from the home screen, tap on the QR Code icon at the top of the “Select Recipient” screen, then share your Zelle^® QR Code or have the enrolled Zelle^® user scan your QR Code directly from your screen.
• You can also locate your Zelle^® QR Code by opening the Webster Bank Mobile App, navigating to “Send Money with Zelle^®” and tap on Zelle^® Settings. From here you can see your Zelle^® QR Code in the “My Code” tab.

Keeping your money and information safe is a top priority for Webster Bank. When you use Zelle^® within our personal mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Webster Bank nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.